FAQs

Regarding COVID-19 Protocols

The San Mateo County Historical Association will be reopening the San Mateo County History Museum, Sanchez Adobe and Woodside Store on Tuesday, October 20.  Please review this information to prepare for your visit.

San Mateo County History Museum

When is the History Museum open?

  • Starting October 20, the History Museum is open Tuesday-Sunday from 10 a.m. – 4 p.m.

Can I purchase admission tickets in advance when the History Museum reopens?

  • Yes!   We recommend you buy your tickets online. Click here to purchase tickets in advance.
  • Show your tickets on your mobile phone or print a copy of the confirmation at home to show at the front desk.

What if I cannot come to the History Museum on my ticket date?

  • Contact the History Museum at 650.299.0104 or email us before 4 p.m. on your ticket date to reschedule. 

What should I do if I am experiencing COVID-19 symptoms on my ticket date?

  • Stay home if you are experiencing COVID-19 symptoms.
  • We will be happy to reschedule your ticket date. Contact the History Museum at 650.299.0104 or email us

Do I have to wear a mask?

  • Staff and visitors are to wear a mask (prohibited for ages 0-2).
  • Face masks should cover the nose and mouth.
  • Per county health orders, masks that have one-way valves do not meet standards.

How can I maintain social distance at the History Museum?

  • Museum visitors are required to maintain a minimum 6-foot distance from those not in their social group.
  • Museum visitor capacity is limited to assist with social distancing.
  • Museum staff has established a recommended path of travel through the exhibits.
  • Help maintain social distance by waiting for others to pass through doorways.
  • Only one family group at a time can use the elevator.

Are there any changes to the exhibits?

  • We have increased the frequency of cleaning in the exhibits.
  • There are recommended paths of travel through the exhibits. Maverick’s, our smallest exhibit space, is restricted to one family group at a time.
  • Many of the hands-on interactives that are difficult to clean have been removed or are roped off.
  • Visitors are encouraged to use a stylus (available for purchase) on the touch buttons and touch screens.

Are restrooms open?

  • Restrooms are open.
  • Restrooms are scheduled to be cleaned every 2 hours.

Are food and drink allowed?

  • Food and drink are not allowed inside the museum.
  • Due to COVID-19, the water fountains inside the building are not available.

Is the Museum Store open?

  • The Museum Store is open during regular museum hours.
  • At this time, we are only accepting payments by credit card.

Are the Archives open?

  • The Archives are open by appointment only Tuesday, Friday and Sunday.
  • For more information on Archives procedures, click here.

Is Encore Books on the Square open?

  • Encore Books is closed. The bookstore is operated by volunteers. As many of them are considered high-risk for COVID-19, the store does not currently have a scheduled reopening date.

Are there other requirements due to the COVID-19 pandemic?

  • Wash hands frequently. Hand sanitizer is available in several locations in the History Museum.
  • Sneeze and cough into a cloth or tissue if available, if not available use your elbow.
  • Do not shake hands or engage in any unnecessary physical contact.

What is the status of events?

  • At this time, some of the History Museum’s popular programs are being offered FREE online including Free First Fridays and the Courthouse Docket.
  • At this time, programs are not being scheduled at the History Museum.

Disclaimer

We appreciate you taking precautions while visiting this museum to protect other visitors and staff.  While the San Mateo County Historical Association has observed the necessary protocols and procedures, we recognize that an inherent risk of exposure to COVID-19 exists in any public place where people are present. You will be visiting at your own risk and should use your judgment as to whether you are comfortable being in a public space.

I am unable to visit the History Museum.  What are my options?

Sanchez Adobe and Woodside Store

When is the Sanchez Adobe open?

  • Starting October 20, the Sanchez Adobe is open Tuesday-Thursday from 11 a.m. – 4 p.m. and Saturday-Sunday from 2 p.m. – 5 p.m.  Please note that there might be occasional closures of the house on Wednesdays from 1-2 p.m. to allow the site manager to conduct a virtual school program.  Note: these are reduced hours to allow for extra cleaning time.

When is the Woodside Store open?

  • Starting October 20, the Woodside Store is open Tuesday and Thursday from 11 a.m. – 4 p.m. and Saturday-Sunday from 1 p.m. – 4 p.m. Note: these are reduced hours to allow for extra cleaning time.

Are there limitations on the number of people who can visit the Sanchez Adobe and Woodside Store?

  • A maximum of 5 people or 1 family group can visit the site at a time.
  • If the maximum number of visitors are inside the Sanchez Adobe or Woodside Store, guests are requested to wait outside until some people exit the building.

Do I have to wear a mask?

  • Staff and visitors are to wear a mask (prohibited for ages 0-2).
  • Face masks should cover the nose and mouth.
  • Per county health orders, masks that have one-way valves do not meet standards.

How can I maintain social distance at the Sanchez Adobe and Woodside Store?

  • Site visitors are required to maintain a minimum 6-foot distance from those not in their social group.
  • Visitor capacity is limited to assist with social distancing.
  • Due to the size of some of the rooms, only one family group at a time is allowed in smaller rooms.
  • Help maintain social distance by waiting for others to pass through doorways.

Are there any changes to the sites?

  • We have increased the frequency of cleaning at the site.
  • Many of the hands-on interactives that are difficult to clean have been removed or are roped off.
  • Visitors are requested not to touch the artifacts or reproductions on display.
  • Chairs and benches have been put away or cordoned off.

Are restrooms open?

  • Restrooms are open.
  • Restrooms are scheduled to be cleaned daily. High-touch areas (such as door handles) are cleaned every 2 hours.

Are food and drink allowed?

  • Food and drink are not allowed inside the historic site.
  • Due to COVID-19, the water fountain on the grounds is not available.

Is merchandise available for sale?

  • At this time, we are not selling merchandise (including candy) at the Sanchez Adobe and Woodside Store.

Are there are other requirements due to the COVID-19 pandemic?

  • Wash hands frequently.Hand sanitizer is available by the front door.
  • Sneeze and cough into a cloth or tissue if available, if not available use your elbow.
  • Do not shake hands or engage in any unnecessary physical contact.

What is the status of events?

  • Old Woodside Store Day, Rancho Day Fiesta and the Quilt Show have all been cancelled for 2020.

Disclaimer

We appreciate you taking precautions while visiting these historic sites to protect other visitors and staff.  While the San Mateo County Historical Association has observed the necessary protocols and procedures, we recognize that an inherent risk of exposure to COVID-19 exists in any public place where people are present. You will be visiting at your own risk and should use your judgment as to whether you are comfortable being in a public space.

I am unable to visit the historic sites.  What are my options?